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Shipping policy

Last updated, February 2022.

Thanks for shopping at Spotdly Official Store.  Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

    1. Shipping and processing times

We process all orders within three business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

    1. Domestic shipping costs and estimates

We’re happy to offer free domestic shipping on all orders. With standard free shipping, products are expected to arrive within five days to eight days of placing your order, though sometimes we experience delays.

    1. How can I track my order status?

You’ll receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.

If for some reason you haven’t gotten your order in more than 14 business days, please contact us at store@spotdy.com. We’ll look into it for you!

    1. Returns and refunds policy

We offer a no-questions-asked return policy that applies after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.

In the case of lost orders or items that are damaged upon delivery, customers are entitled to a full refund within 14 days once the product is delivered.

For any return or exchange inquiries, please email us ASAP at store@spotdly.com. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.

    1. What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will

    1. How can you contact us about this policy?

If you have any further questions or comments, you may contact us by:

  •     Phone:  +1 (305) 330-3858
  •     Email: store@spotdly.com
  •     Online contact form: store.spotdly.com/contact-us